iPhone configuration utility failed to locate 'Apple Mobile Device Support'

I am currently using the Marmalade SDK on my Windows machine to build an app. I am trying to test the app on an iPhone, and downloaded the iPhone Configuration Utility in order to do so. However, whenever I launch it, I get the following error:

iPhone configuration utility failed to locate ‘Apple Mobile Device Support’. Please Reinstall the iPhone Configuration Utility. You can download the iPhone configuration Utility from http:://www.apple.com/support/iphone/enterprise.

  • Native Android/iOS development vs Marmalade SDK
  • However, even when I re-install it, I keep getting the same error. Any help would be greatly appreciated!

    3 Solutions Collect From Internet About “iPhone configuration utility failed to locate 'Apple Mobile Device Support'”

    I had the same problem and found the answer on one of the Apple forums.
    It is recent problem for those running 64-bit Windows and updated iTunes to latest 12.1 version.

    This iTunes version replaces 32-bit Apple Mobile Device Support with 64-bit version which iPCU doesn’t support as it is 32-bit.

    The way to resolve it is:

    1. Uninstall Apple Mobile Device Support and Apple Application Support via Windows control panel.
    2. Download iPhone Configuration Utility and extract it using 7-zip
    3. Install AppleApplicationSupport.msi and AppleMobileDeviceSupport64.msi (don’t mind the 64, it’s just installer that is 64-bit, binaries are 32-bit)

    Screenshot for your convience
    enter image description here

    Note: If you still have to use iTunes, you’ll have to use 12.01 version until lazy asses from apple fix that.

    Edit: Apparently they are not lazy but selfish pricks. iPCU does not exist anymore. It was replaced with Apple Configurator which was not released for Windows.

    Try to restart Apple Mobile Device service http://support.apple.com/en-en/HT203188


    1. Uninstall just the Apple Mobile Device Support

    2. Extract iPhone Configuration Utility with any zip utility

    3. Install only AppleMobileDeviceSupport64.msi ( because other one will not install)